![]() ![]() The Cat Sensor is automatically reset at the end of each cycle. The unit should perform an initial Clean cycle: the Globe will rotate counterclockwise to the Dump position, then rotate clockwise past the Home position to level the litter before returning to the Home position with a solid blue light. Plug the power supply back into the Base, and press Power to turn the unit on. Make sure all four tabs are secured.Īt the back of the Globe, rotate the black Key into pocket in the Base.Įnsure no part of the unit is pushed against a wall or has anything resting on it. ![]() Replace the Bonnet by first aligning the rear tabs in the Base, then tilting the Bonnet forward, and snapping the side tabs into place. Step 5: Reassemble the Bonnet and Position the Internal Shield & Key Once aligned on the track, check that the litter level inside the Globe is at or below the the raised Fill Line on the black rubber liner when spread flat. If you see debris or suspect there is litter caked behind the screen, you will need to clean the Globe (the screen should not be bent outward to clean behind). Check for stuck litter, especially if you recently cleaned your unit (leftover moisture may have interacted with the litter). Any weight concealed here could throw off the unit during cycling. If you feel that one side of the Globe is heavier than the other, peer through the screen into the litter pocket (the area where clean litter is held during a cycle). Put the Globe back on the unit in the Home position, ensuring that it is on the track. For the Cat Sensor to work accurately and reliably, the Litter-Robot must always be free-standing, meaning it's not leaning on anything and nothing is leaning on it.Įmpty the Waste Drawer (even if it's not very full). Step 3: Situate the BaseĮnsure the Base is properly situated on firm, level flooring, that it is not pushed against anything (like the wall), and nothing is resting on it. If you have your Litter-Robot on carpeting or flooring with cracks, grout lines in the case of tile, or any other deformity that could result in uneven contact, either relocate the unit, or place a board underneath it. We've assumed that your Globe was at the Home position with the litter resting on the black liner, but if your Globe wasn't at the Home position, be careful not to spill litter out of the waste port. Then remove the Globe and set it aside (you do not have to empty it of litter). Remove the Bonnet by depressing the side tabs, tilting it backward, then lifting up, and set it aside. Press the Power button to turn the unit off, then unplug the power supply from the back of the Base. It is important that you carry out this entire process through Step 10, no matter if an earlier step has apparently resolved the issue. Litter-Robot 3 Troubleshooting: Fresh Restart This process will help you communicate the issue to our Customer Service team, so you can get your Litter-Robot working again. This will help eliminate confounding conditions and identify the problem if there is one. If yes, the cat sensor will probably need to be adjusted or the unit repaired.If you've been troubleshooting issues with your Litter-Robot 3 to no avail, try this Litter-Robot 3 troubleshooting method, the Fresh Restart. ![]() Allow the motor to run for 5 seconds, at any point, does it stop and flash red? If no, then excess weight needs to be removed from the globe.Press Cycle (without the globe on the unit).This indicates CATS has been successfully reset. When pressing Reset, watch for the blue light to quickly flash one time. You can also turn the unit OFF then ON to ensure the baseline is set properly. If it continues to flash, let us know so we can troubleshoot further.Īlways press Reset after emptying the waste drawer, adding litter, or moving the unit. Allow the unit to complete the start‐up cycle and return Home with a solid blue light. To test your changes, power the unit off and then on. The red blinking light indicates CATS (the cat sensor) is detecting excess weight for more than 2 minutes. Objects are resting or pressing on the unit.The unit is pushed into a corner, against a wall, or furniture.The unit is sitting on an uneven surface ‐ grout lines on tile floor or in a bathtub.CATS has not been reset after adding weight.The litter is above the fill line or in excess of 10lbs.Please check your unit for the following: ![]()
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